Cancellation Policy

GROUP ITINERARIES

In the unfortunate event that Arafa Tourism LLC (TraveLab) must cancel a group trip due to border closures, participants will be offered a choice between a full refund or a transfer to another scheduled group trip. The determination to cancel a trip is made in consultation with our local guides and the founder of TraveLab.

Deposit Payments

Cancel Without Finding a Replacement

Should you decide to cancel your booking without securing a replacement, the entire deposit amount will be forfeited.

Cancel With a Replacement – Subject to $100 Fee

If you cancel but find someone to take your place, a $100 administration fee will apply to cover the costs associated with accommodating the new participant.

Full Payment

Cancellation Without a Replacement – 90 Days Prior to Departure

If the booking is canceled without a replacement up to 90 days before the trip departure, no refund will be available. We recommend reaching out to your insurance provider to file a claim. Please note that this policy is in line with the payment obligations TraveLab has towards many service providers involved in the trip.

Cancellation With a Replacement – 90 Days Prior to Departure

If you find someone to replace you more than 90 days before the trip starts, you are entitled to a full refund minus a $100 administrative fee. If TraveLab finds a replacement for you, you will be refunded your payment minus the initial trip deposit.

CUSTOM ITINERARIES

At Arafa Tourism LLC (TraveLab), we understand that plans can change, and we are here to assist you every step of the way. In the event of a cancellation, please be aware of our policy regarding custom itineraries:

Notification of Cancellation

Please notify us of your intention to cancel as soon as possible. Early notification increases the likelihood of securing refunds from service providers.

Individual Case Assessment

Each cancellation will be treated individually to ensure the best possible outcome. We will diligently work with you to review the specifics of your case and explore all available options.

Coordination with Service Providers

We are committed to working closely with service providers (including airlines, hotels, cruise operators, and excursion agencies) to obtain refunds for booked items wherever possible. The successful retrieval of refunds is subject to the cancellation policies of individual service providers, which may vary.

Modification of Itinerary Dates

If you prefer to modify your itinerary dates rather than canceling, we are more than willing to assist in rescheduling your bookings to a more convenient time. Our team will confer with you to find suitable new dates while aiming to minimize any additional costs.

Client Consultation

Throughout the cancellation or modification process, we prioritize open and transparent communication with our clients. We will keep you informed and consult with you at each step to make decisions that best align with your preferences and circumstances.

No Guarantee of Full Refund

While we strive to recover the maximum possible amount from your bookings, we cannot guarantee a full refund due to varying policies of service providers. We encourage clients to have comprehensive travel insurance to cover unforeseen losses.

Thank you for your understanding and cooperation. We are here to support you in navigating any necessary changes to your custom itinerary, ensuring a solution that is as satisfactory as possible under the circumstances. Please do not hesitate to reach out to us with any concerns or queries.

ARAFA TOURISM LLC (ThinkCairo) is not responsible for trip cancellations due to missed flights , weather or medical issues.

WE HIGHLY RECOMMEND THE PURCHASE OF TRAVEL INSURANCE TO   PROTECT YOURSELVES AGAINST UNFORSEEN CIRCUMSTANCES. FOR YOUR CONVENIENCE, I HAVE PARTNERED   WITH TRAVELEX INSURANCE TO OFFER SPECIAL GROUPS RATES, OR YOU ARE FREE TO SELECT ANY COMPANY YOU PREFER.

Access to and use of the services of Arafa Tourism, LLC dba ThinkCairo (“ThinkCairo” and/or “our”) and our website is subject to acceptance of these terms and conditions (“Terms and Conditions”). By accessing, using, or obtaining any content, products, or services through our offices or through our website, you, the purchaser and/or traveler (“Customer” and “passenger” and “you/your”) agree to be bound by these terms. PLEASE READ THE TERMS BEFORE USING THIS WEBSITE. These terms and conditions govern the relationship between Arafa Tourism LLC and you, the Customer. These terms restrict your rights and remedies and provide protection to Arafa Tourism. These also include warranty disclaimers and liability exclusions. By using this website, you acknowledge and agree (a) this is a fair balance because this website is accessible by you conveniently and at no charge to access the website; and (b) if you do not agree or do not accept these Terms and Conditions, you can choose to not use this website or Arafa Tourism LLC. So, if anything is in these Terms and Conditions, including warranty disclaimers and liability exclusions, that you disagree with or are not willing to be bound by, or if something is missing from these Terms and Conditions that you consider essential, then you must not use this website. IF THERE IS ANY PART OF THESE TERMS AND CONDITIONS YOU DO NOT AGREE WITH, PLEASE DO NOT USE THIS WEBSITE OR ARAFA TOURISM’S SERVICES. No alterations to these terms and conditions may be made by any ARAFA TOURISM employee, authorized representative, or agent, unless in writing by an authorized officer of ARAFA TOURISM. 

TRAVEL DOCUMENTS, INCLUDING TSA AND DHS ACCEPTABLE IDENTIFICATION REQUIREMENTS 

It is the responsibility of each Customer to obtain and carry a valid passport, visa(s), and all other documents required by applicable government regulations. When traveling domestically or internationally, the U.S. Transportation Security Administration (TSA) and U.S. Department of Homeland Security (DHS) advise that everyone carry at least two forms of acceptable identification to board a flight. Acceptable identification can be found at http://www.tsa.gov/traveler-information/acceptable-ids; examples are DHS-designated enhanced driver’s license, USA Passport, a foreign government passport. The name, date of birth and gender that appears on the identification card must exactly match the same such data that is listed on airline ticket(s) and booking records. ThinkCairo strongly recommends that you consider that certain countries will not admit a passenger, if their passport expires within six (6) months of the date of entry. Non-United States citizens may require additional documentation. Children and infants also require all such travel documents. Minors traveling with one parent, and/or without both parents, may be stopped and not admitted, unless authenticated and verified consent forms are provided to the authorities; please see https://help.cbp.gov/app/answers/detail/a_id/268/kw/travel for forms. The U.S. Customs and Border Protection Agency requires that for USA child groups under age 19 arriving by land or sea from contiguous territory and traveling with a school group, religious group, social or cultural organization, or sports team, may also present an original or copy of his or her birth certificate, a Consular Report of Birth Abroad, or a Naturalization Certificate. Parental or legal guardian consent must be provided to the supervising adult/Group Leader. You acknowledge any failure to strictly comply with these requirements may result in denied boarding or an undue delay at an airport security checkpoint causing Customer to miss flight(s), and subsequent scheduled travel bookings on cruises and tours. Check each supplier’s website to ensure you and all members in your travel group or party obtain and carry travel documentation required. When you receive all travel documents, it is the sole responsibility of the customer to review and verify all information. Contact ThinkCairo immediately if changes or corrections are required. 

INDIVIDUAL ENTRY AND EXIT REQUIREMENTS 

Each foreign country holds different views of past criminal offenses, whether within or outside of their boundaries.  If you have a current or past offense, and you are unsure how the country you are traveling to (or through) views that offense, please contact that country directly for entry and exit requirements. (Details can be found at http://travel.state.gov/travel/cis_pa_tw/cis/cis_4965.html.)   We feel it is an invasion of privacy for any member of our staff to make such an inquiry. For example, if traveling to or through Canada, Americans with a Driving While Intoxicated (DWI) record should always check whether current rules exclude admission, and potential waivers.  (Reference http://www.cic.gc.ca/english/information/faq/inadmissibility/index.asp) 

RISKS/SAFETY 

Travel to certain destinations may involve greater risk than others. THINKCAIRO urges customers to remain informed daily as to current news events, as well as to review travel prohibitions, warnings, announcements and advisories issued by the United States Government prior to booking travel to international destinations. Information on conditions in various countries and the level of risk associated with travel to particular international destinations can be found at http://www.state.gov, http://www.tsa.gov, http://www.dot.gov, http://www.faa.gov, http://www.cdc.gov, and http://www.cbp.gov The Smart Traveler Enrollment Program (STEP) is a free service provided by the U.S. Government to U.S. citizens who are traveling to, or living in, a foreign country. STEP allows you to enter information about your upcoming trip abroad so that the Department of State can better assist you in an emergency. Registration is recommended and provided by going to https://step.state.gov/step/ 

BY OFFERING FOR SALE TRAVEL TO PARTICULAR DESTINATIONS, ARAFA TOURISM DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH POINTS IS ADVISABLE OR WITHOUT RISK, AND SHALL NOT BE LIABLE FOR COSTS, DAMAGES, OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS. CUSTOMER’S PARTICIPATION CONSTITUTES ACCEPTANCE OF SUCH EVENTS AT CUSTOMER’S OWN RISK. 

USE OF ARAFA TOURISM ACCESS AND INFORMATION FOR TRAVEL BOOKINGS 

You warrant that you are at least 18 years of age and possess the legal authority to enter into this agreement and to make travel bookings with Arafa Tourism by any means, including our Web site in accordance with all terms and conditions herein. You agree to be financially responsible for all your travel bookings (as well as for use of your account by others, including, without limitation, minors living with you). You agree to supervise all usage of Arafa Tourism communications by minors under your name or account. You also warrant that all information supplied by you or members of your household transacting business with Arafa Tourism is true and accurate. Without limitation, any speculative, false, or fraudulent reservation or any reservation in anticipation of demand is prohibited. You agree that the travel services reservations facilities provided by Arafa Tourism shall be used only to make legitimate reservations or purchases for you or for another person for whom you are legally authorized to act. 

Separate supplier terms and conditions will apply to your reservation and purchase of travel-related goods and services that you select. You agree to abide by the terms and conditions of purchase imposed by Arafa Tourism and any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier’s rules and restrictions regarding availability and use of fares, products, or services. You understand that any violation of any such supplier’s conditions of purchase may result in cancellation of your reservation(s) or purchase, in your being denied access to any flights, hotels, cruises, or automobiles, in your forfeiting any monies paid for such reservation(s) or purchase, and in Arafa Tourism debiting your account for any costs Arafa Tourism incurs as a result of such violation. You shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of your travel bookings through access provided by Arafa Tourism. 

SELLER OF TRAVEL 

Arafa Tourism is a fully accredited independent travel agency with the TRU Global Network as a seller of travel with Reg. No. 99907802.  Arafa Tourism is also an approved agency affiliated with the Expedia Travel Agent Affiliate Network (TAAP). 

PAYMENTS AND CANCELLATIONS 

Unless otherwise defined during the reservation process, final payment is due prior to departure or consumption according to each supplier’s (airline, hotel, cruise line, transfer company, sightseeing operators, and other travel service vendors) terms and conditions involved in your travel booking. If final and full payment is not received by the applicable due date, reservations are subject to cancellation and deposits shall be forfeited. In some cases, there is NO REFUND once a booking is made and paid for. Your right to a refund if you change or cancel your travel plans is limited. All cancellation requests must be sent to Arafa Tourism in writing. As a result of cancellation, Arafa Tourism’s and third-party supplier’s cancellation penalties will apply, which are detailed in your travel documentation, each supplier’s Web sites and www.thinkcairo.com.   Cancellation penalties are advised at time of booking and provided to you upon confirmation. If you have any questions, or any penalties are unclear, please contact your Arafa Tourism agent. All cancellation fees will be charged to the credit card you authorized to pay for travel services or deducted from the supplier’s refund. 

Our Cancellation Policy for group itineraries is generally as follows, unless otherwise specified. 

Full Refund with 60+ day notice. 

500 USD penalty for cancelations with 30+ day notice. 

50% penalty for cancelations with less than 30-day notice. 

Should you cancel and another person is found to take your spot, the full amount will be refunded to you. 

Our Cancelation Policy for custom itineraries will be on a case-by-case basis. 

Arafa Tourism strongly advises you to purchase a travel protection plan to help protect you and your travel investment against the unexpected.  For your convenience, we offer travel protection through Travelex Insurance Services.  For more information, click on the following link https://www.travelexinsurance.com/?location=43-0694&go=bp You may also contact Travelex Insurance Services at 800 228 9792 and reference location number 43-0694. “Travelex Insurance is underwritten by Berkshire Hathaway Specialty Insurance Company, NAIC 22275.55Y”. 

AIR, CHECK-IN, SCHEDULE RECONFIRMATION 

UNLESS SET FORTH IN WRITING, INTERNATIONAL AIRLINE RESERVATIONS ARE NOT INCLUDED IN YOUR TRAVEL PLANS. In such event, it is the Customer’s responsibility to make appropriate air arrangements, as well as transportation to and from the destination where the travel booking originates and returns. Arafa Tourism shall not assume any responsibility for any air and/or ground schedule changes. In rare instances, upon departure from a country, certain departure taxes must be paid in cash only, and may vary in price. Due to enhanced security, it is strongly recommended that you check in a minimum of 2 hours prior to scheduled departure for domestic flights and 3 hours prior to scheduled departure time for international flights. Reconfirm flight times at least 24 hours prior to scheduled departure time for domestic flights, and 72 hours prior for international flights. Failure to use a reservation may result in automatic cancellation of all continuing and return flights, as well as forfeiture of airfares. 

LATE BOOKINGS 

Prospective customers are advised to reserve early to avoid disappointment and additional late booking fees. 

TOURS: NO REFUND FOR UNUSED ARRANGEMENTS AND MINIMUM PASSENGER REQUIREMENTS 

As Arafa Tourism’s tour prices are based on contract rates, there will not be any refund for any unused portion of a tour. Some group tours are based on minimum numbers of passengers traveling; if the number of passengers falls below the minimum required, a surcharge may be imposed, or the tour may be canceled. 

CURRENCY FLUCTUATIONS

Currency exchange rates fluctuate. Prices are subject to change based upon currency exchange rate fluctuations, provided actual variations have occurred. 

ALTERATIONS TO CONFIRMED BOOKINGS 

If you decide to change any portion of your confirmed arrangements prior to departure or during your trip, we will attempt to assist you. Certain bookings may not be able to be changed. Administrative charges of $25 or more per change/per person are advised at time of booking, provided to you upon confirmation, and depend upon circumstances of the request. All desired changes must be made in writing to Arafa Tourism. 

HEALTH/SECURITY/TRAVEL DOCUMENTATION REQUIREMENTS 

Each Customer is responsible to make certain to have the proper immunizations and required documentation of such immunizations before travel, and to make the necessary accommodation for security rules imposed by government authorities. Arafa Tourism shall not assume responsibility for the accuracy of health requirements or vaccination and/or documentation prior to departure or upon landing at the destination. See your health practitioner for advice. Prior to travel, required inoculations, if any, must be recorded by Customer’s health practitioner on a valid vaccination certificate, which the Customer must carry for proof of inoculation where required. If you are concerned about taking any medications or receiving certain inoculations, check with your health practitioner BEFORE booking. Check the USA State Department Web site http://travel.state.gov, for relevant information relating to travel to specific destinations, and the USA Centers for Disease Control http://wwwnc.cdc.gov/travel/ relating to health issues. For further information relating to security, safety issues, crime, the need for travel documentation (such as passports, visas, proof of health/vaccination certificates), health hazards, and other restrictions regarding travel to your domestic and/or international destination(s), and re-entry into the United States visit www.tsa.gov, www.dot.gov, www.faa.gov.us, www.ustreas.gov, www.cbp.gov on a regular basis for information regarding incidence of disease, terrorism, safety issues, crime, the need for travel documentation (such as passports, visas, proof of health/vaccination certificates), health hazards, and other restrictions regarding travel to your domestic and/or international destination(s), and re-entry into the United States especially your embassy and http://www.uscis.gov/ for non-USA citizens. (Customer is responsible to make Arafa Tourism aware when traveling on a passport from a country other than the USA.) Arafa Tourism neither controls nor warrants the issuance of visas related to applicable travel. Should a visa not be issued, Arafa Tourism is not responsible for lost payments made toward the contemplated trip. Please note that USA rules regarding entry and exit change daily. When travelling domestically or internationally, the U.S. Transportation Security Administration (TSA) and U.S. Department of Homeland Security (DHS) advise that everyone carry at least two forms of acceptable identification found http://www.tsa.gov/traveler-information/acceptable-ids. Examples: DHS-designated enhanced driver’s license, USA Passport, a foreign government passport. 

HAZARDOUS MATERIALS 

USA federal law prohibits passengers from bringing hazardous materials on the aircraft. (1) USA federal law forbids the carriage of hazardous materials aboard aircraft in the passenger’s luggage or on the passenger’s person. A violation can result in five years’ imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives, and radio- active materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radiopharmaceuticals. (2) There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in the passenger’s luggage and certain smoking materials carried on the passenger’s person. For further information, each passenger should contact the relevant airline representative(s) on their itinerary. Restrictions on hazardous materials are listed http://www.tsa.gov/traveler-information/prohibited-items. 

INSECTICIDE NOTICE 

All passengers are referred to always check the list of countries that require airlines to treat the passenger cabin with insecticides prior to the flight or while on the aircraft on the DOT’s website, as this list is updated from time to time: http://www.dot.gov/office-policy/aviation-policy/aircraft-disinsection-requirements

E-TICKETS 

E-tickets expire a year from issue date unless carrier fare rules in passenger’s itinerary fare provide otherwise. 

LIMITATIONS OF RESPONSIBILITY AND DISCLOSURE 

Arafa Tourism acts solely as a booking agent for disclosed principal supplier cruise lines, hotels, airlines, air charters, bus companies, ground transportation, boat purveyors or owners, and other independent contractors providing accommodations, transportation, and/or other services (“supplier(s)”) and is not the source or provider of the travel services. Each of these supplier companies is an independent entity with its own management and is not subject to the control of Arafa Tourism. Customer is advised that the suppliers whose names appear in travel documentation are those responsible for providing the travel services purchased, and consents to the use of those suppliers, and understands and agrees each supplier’s Terms and Conditions are contained in printed form and are set forth on their respective Web sites, which govern the transaction. All bookings are accepted by Arafa Tourism as agent for the travel suppliers on your itinerary. The transportation, accommodations and other services provided by the identified sea, ground, and air operator suppliers offered are subject to the terms and conditions contained in the tickets, exchange orders or vouchers issued by them and/or their suppliers, including Terms and Conditions on their respective Web sites. BECAUSE ARAFA TOURISM ACTS AS AGENT FOR DISCLOSED PRINCIPAL SUPPLIERS AND DOES NOT HAVE THE RIGHT TO CONTROL THE OPERATIONS OF SUCH INDEPENDENT OPERATORS AND SUPPLIERS, YOU AGREE ARAFA TOURISM IS NOT LIABLE FOR ANY PERSONAL INJURY OR PROPERTY DAMAGE, WHICH MAY ARISE OUT OF THESE SERVICES. ARAFA TOURISM HEREBY DISCLAIMS ANY LIABILITY WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, INCLUDING WITHOUT LIMITATION LIABILITY FOR ANY DIRECT, PUNITIVE, SPECIAL CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES, IN CONNECTION WITH THE GOODS OR SERVICES PROVIDED BY ANY PRINCIPAL SUPPLIER BOOKING THROUGH ARAFA TOURISM’S OFFICE OR THROUGH THIS WEB SITE, INCLUDING WITHOUT LIMITATION LIABILITY FOR ANY ACT, ERROR, OMISSION, INJURY, LOSS, ACCIDENT, DELAY OR IRREGULARITY WHICH MAY BE INCURRED THROUGH THE FAULT, NEGLIGENCE, WILFUL ACTS, OMISSIONS OR OTHERWISE OF SUCH SUPPLIER, OR OF ANY SUPPLIER OR THEIR RESPECTIVE EMPLOYEES, AGENTS, SERVANTS, OR REPRESENTATIVES, INCLUDING, WITHOUT LIMITATION, THEIR FAILURE TO DELIVER OR THEIR PARTIAL OR INADEQUATE DELIVERY OF SERVICES, FUEL INCREASES, AND OTHER MATTERS OUTSIDE OF ARAFA TOURISM’S CONTROL, AND YOU HEREBY EXONERATE ARAFA TOURISM FROM ANY LIABILITY WITH RESPECT TO THE SAME. Weather conditions, including but not limited to the presence or absence of snow, sunshine, and rainfall are not guaranteed to occur or not occur, and are clearly outside of Arafa Tourism’s control. Volcanic eruptions, ash clouds, and wind may be characterized as an adverse weather condition or a natural disaster by suppliers and your travel insurance company, which is beyond the control of Arafa Tourism. Arafa Tourism reserves the right to cancel any itinerary or any part of it, to make such alterations in the itinerary as it deems necessary, and to refuse to accept or to retain as a member of any tour any person at any time. Arafa Tourism shall not assume any responsibility for any air and/or ground schedule changes. Arafa Tourism has solely received commission and fees for travel transactions and Customer agrees and understands that any recovery from Arafa Tourism will be limited to the commission and fees paid by Customer received by Arafa Tourism. 

FORCE MAJEURE 

“Force Majeure” means, in relation to Arafa Tourism, any circumstances beyond the reasonable control of Arafa Tourism, (including, but without limitation, acts of God, explosion, flood, tempest, forceful wind, fire or accident, war or threat of war declared or undeclared, acts of terrorism, sabotage, insurrection, riots, strikes, civil disturbance, requisition, sickness, quarantine, government intervention, weather conditions, defects in machinery and vehicles, delay, wildlife, or other untoward occurrences). 

Arafa Tourism shall not be deemed to be in breach of these terms and conditions or otherwise be liable to you, by reason of delay in performance, or by non-performance, of any of its obligations hereunder to the extent that any such delay or non-performance is due to any Force Majeure. THE PURCHASE OF TRAVEL INSURANCE IS HIGHLY RECOMMENDED ON ALL TRIPS. 

If Arafa Tourism, and/or any of its travel suppliers, are affected by Force Majeure, they shall be entitled to, and may in their sole and absolute discretion, vary or cancel any itinerary or arrangement in relation to the trip. Payment of any refund by Arafa Tourism to you as a result of the non-performance of any obligations hereunder shall remain in its sole and absolute discretion, although Arafa Tourism shall use its reasonable efforts to reimburse you where possible. However, Arafa Tourism shall be entitled to deduct from any refund recoverable the reasonable actual and potential costs to Arafa Tourism of the Force Majeure and applicable cancellation fees. 

Regarding civil unrest, once Arafa Tourism has investigated the prevailing situation, as it deems fit, it shall remain in ARAFA TOURISM’s sole and absolute discretion whether to proceed with the trip. You may in such circumstances cancel the trip subject to Arafa Tourism’s and each supplier’s terms and conditions. 

TRAVEL INSURANCE 

ARAFA TOURISM OFFERS ACCESS TO MANY OPTIONAL PRODUCTS AND SERVICES TO ENHANCE EVERY TRAVEL EXPERIENCE. OPTIONS SUCH AS TRAVEL INSURANCE PROTECT PASSENGERS AND THEIR INVESTMENT. UNLESS SPECIFICALLY NOTED, TRAVEL INSURANCE IS NOT INCLUDED IN THE COST OF CUSTOMER’S ITINERARY TO PROTECT AGAINST THIRD PARTY SUPPLIER DEFAULT/BANKRUPTCY PROTECTION, DELAY, INTERRUPTION, MISSED CONNECTION FOR CRUISES, CANCELLATION, MEDICAL EMERGENCY TRANSPORTATION/EVACUATION & REPATRIATION, BAGGAGE & PERSONAL EFFECTS/LOST LUGGAGE & BAGGAGE DELAY, ILLNESS, JOB LOSS PROTECTION AND CHANGE OF PLANS, ACCIDENTAL DEATH AND DISABILITY, TRAVEL ACCIDENT/SICKNESS MEDICAL EXPENSES, AND MORE. PROPER INSURANCE MAY PROTECT YOU FROM FINANCIAL LOSS IN ALMOST ALL CIRCUMSTANCES. Without appropriate travel insurance, Customer understands and agrees that if Customer cancels or interrupts Customer’s travel for any reason, portions of the trip/tour may not be refunded, and Arafa Tourism’s and travel suppliers cancellation penalties will apply resulting in the loss of monies up to the full cost of Customer’s travel booking and related costs. The purchase of travel insurance is not required to purchase any other product or service offered by Arafa Tourism. Employees of Arafa Tourism are not qualified or authorized to: answer technical questions about benefits, exclusions, and conditions of any of the insurance offered, nor evaluate the adequacy of the prospective insured’s existing insurance coverage. An additional charge applies for travel insurance selected. 

ALTERATIONS IN TRAVEL PLANS 

Alterations in itinerary may be necessitated for any number of reasons, including but not limited to severe weather at the sole discretion of Arafa Tourism and subject to supplier terms and conditions. If a property, supplier, activity, or area is deleted for any reason, it may be replaced with a comparable one. 

PHOTOGRAPHS/VIDEOS 

Arafa Tourism reserves the right to use any photograph/video taken at any event or during any travel activity, without the express written permission of those included within the photograph/video. Arafa Tourism may use the photograph/video in publications or other media material produced, used or contracted by Arafa Tourism, including but not limited to: brochures, invitations, books, newspapers, magazines, television, websites, etc. Any person desiring not to have their photo taken or distributed must contact Arafa Tourism in writing at 5383 Southern Blvd., Suite 452, Dallas, TX 75240 of his/her intentions and include a photograph. 

NO COPYING OR EDITING 

No material from this website may be modified, copied, reproduced, republished, downloaded, posted, displayed, transmitted, performed, licensed, used to make a derivative work, transferred, sold or distributed in any way, without our prior written consent. You may not frame or mirror any material on this website on any other server or other location. Unauthorized use of any such material on any other website or computer environment or elsewhere is prohibited. 

PRIVACY POLICY

At all times your information will be treated in accordance with Arafa Tourism’s Privacy Policy, which is incorporated by reference into this Agreement. 

RESERVATION OF RIGHTS: 

CHANGES TO THESE TERMS We reserve the right, in our sole discretion, to change these Terms at any time. Updated versions of the Terms will be posted here on this website and are effective immediately on posting. Please check frequently, especially before you use this website, to see if these Terms changed. Use of the website after any changes to the Terms constitutes your consent to the changes. 

ACCESS TO PASSWORD PROTECTED/SECURED AREAS 

Access to and use of password protected and/or secure areas of this website is restricted to authorized users only. Unauthorized individuals attempting to access these areas of this website may be subject to prosecution. 

RIGHT TO CORRECT ERRORS/OFFERS SUBJECT TO AVAILABILITY 

We reserve the right to correct errors. All land and event offers are subject to availability and may change without notice. In the event of a land or event pricing error or omission, we reserve the right to adjust such pricing or make any other corrections. 

GENERAL 

The laws of the State of Texas, USA, govern these Terms and Conditions. You hereby consent to the exclusive jurisdiction and venue of courts in Dallas County, Texas, USA, in all disputes arising out of or relating to travel bookings with Arafa Tourism, including the use of the Arafa Tourism Web site. Use of the Arafa Tourism Web site is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including, without limitation, this paragraph. If any part of these Terms and Conditions is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and agreement shall continue in effect. 

These Terms and Conditions (and any other terms and conditions referenced herein) constitute the entire agreement between the Customer and Arafa Tourism with respect to travel bookings made with Arafa Tourism by any means accessing such information, including its’ Web site, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between Customer and Arafa Tourism with respect to communications with Arafa Tourism, including the Arafa Tourism Web site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. 

Any rights not expressly granted herein are reserved.  

COPYRIGHT 

The information and images contained on this website, including downloadable files, are protected by copyright. Apart from any fair dealing for the purpose of private study, research, criticism or review, as permitted under the Copyright Act 1968, no part may be reproduced or reused for any other purpose without due acknowledgement and advance written permission of the copyright holder. The content on this website is provided for information purposes only. While every effort has been made to ensure the accuracy and completeness of this information, Arafa Tourism, LLC makes no guarantee and accepts no responsibility for any errors or omissions it may contain. This website also offers links to other Internet sites which are outside of Arafa Tourism, LLC’s control. It is the responsibility of users to make their own decisions about the accuracy, reliability and correctness of information contained on these sites. 

Copyright 2019 All Rights Reserved, Arafa Tourism, LLC. 

Policy (referred to as “Policy”) where you can find more details about how we collect and process your information. By using our website or the services offered by us, you are consenting to our use of such personal information as you provide to us as described herein. If you do not consent to our use of your information, please do not use our services. Any questions you have about our Privacy Policy, or the information contained herein can be directed to remo@thincairo.com .  

1. About this policy 

We need to collect, use and disclose personal information in order to perform our business functions and activities, including making and managing travel bookings on behalf of our customers. We are firmly committed to protecting the privacy and confidentiality of personal information with various physical, electronic, and procedural safeguards. For the purposes of the General Data Protection Regulation (“GDPR”) we assume a role of either the “data processor” or “data controller” for any personal information you provide to us in connection with our relationship. The exact role assumed depends on the context of our relationship with you and the purpose of the processing of personal information. For the provision of retail travel services by ThinkCairo, we will be the data controller and this Policy shall apply. Likewise, for the purpose of all our marketing activities, we will be the data controller and this Policy shall apply. By providing personal information to us, you agree that this Policy will apply to how we handle your personal information, and you consent to us collecting, using and disclosing your personal information as detailed in this Policy. If you do not agree with any part of this Policy, you must not provide your personal information to us. If you do not provide us with your personal information, or if you withdraw a consent that you have given under this Policy, this may affect our ability to provide services to you or negatively impact the services we can provide to you. 

2. What personal information do we collect? 

Personal information has the meaning given under your local data protection law, and, the meaning of personal data given under the GDPR, where applicable. Generally, the type of personal information we collect about you is the information that is needed to facilitate your travel arrangements and bookings and to arrange travel related services and/or products on your behalf. We therefore typically process the following types of personal information about you: contact information (such as name, residential/mailing address, telephone number, email address); 

passport details; 

payment account information (credit/debit card details, including card type, card number, security number and expiry date); 

information about your dietary requirements and health issues (if any); and When you contact us for other purposes, we may also collect personal information about you in relation to those purposes. 

For example, we may collect your personal information so we can contact you about a competition you have entered (e.g. if you win) or to respond to an enquiry or feedback you have sent to us. We also collect information that is required for use in the business activities of ThinkCairo, including for example, financial details necessary to process various transactions and other relevant personal information you may elect to provide to us. In some circumstances, we may collect personal information from you which may be regarded as sensitive information under your local data protection laws. Sensitive information may include (without limitation) your racial or ethnic origin, philosophical or religious beliefs or affiliations, sexual preferences or practices, and health information. We will only collect sensitive information in compliance with your local data protection laws, with your explicit consent and where it is reasonably necessary for, or directly related to, one or more of our functions or activities (e.g. to make travel arrangements), unless we are otherwise required or authorised to do so by law. To the extent permitted or required under your local data protection laws, you consent to us using and disclosing your sensitive information for the purpose for which it was collected, unless we subsequently receive your consent to use it for another purpose. 

3. How do we collect personal information? 

We will only collect personal information in compliance with your local data protection laws. We usually collect your personal information from the information you submit during the course of your relationship with us. Generally, this collection will occur when you: 

Contact us in person, by telephone, letter, email; 

Visit our websites; 

Connect with us on social media. We may collect personal information about you when you:

Purchase or make enquiries about travel arrangements or other products and services; 

Enter competitions or register for promotions; 

Subscribe to receive marketing from us (e.g. e-newsletters); 

Request brochures or other information from us; or 

Provide information, or use our services, on social media. Unless you choose to do so under a pseudonym or anonymously, we may also collect your personal information (except sensitive information) when you complete surveys or provide us with feedback. In some circumstances, it may be necessary for us to collect personal information about you from a third party. This includes where a person makes a travel booking on your behalf which includes travel arrangements to be used by you, and vice versa (i.e. a group booking made for you by your friend or a group making made for a friend by you). Where this occurs, we will rely on the authority of the person making the travel booking as the Lead passenger to act on behalf of any other passenger on the booking. The Lead Passenger agrees to have obtained the consent of the other person for ThinkCairo to collect, use and disclose the other person’s personal information in accordance with this Policy. You should let us know immediately if you become aware that your personal information has been provided to us by another person without your consent or if you did not obtain consent before providing another person’s personal information to us. We strive to maintain the accuracy of your personal information that we store, however, you can assist us with this considerably by promptly contacting us if there are any changes to your personal information or if you become aware that we have inaccurate personal information relating to you (see section 11 below). We will not be responsible for any losses arising from any inaccurate, inauthentic, deficient or incomplete personal information that you, or a person acting on your behalf, provide to us. 

4. How do we use your personal information? 

We will only process your information, where: 

you have given your consent to such processing (and may withdraw at any time, as detailed in section 7) 

the processing is necessary to provide our services to you; 

the processing is necessary for compliance with our legal obligations; and/or 

the processing is necessary for our legitimate interests or those of any third party recipients that receive your personal information (detailed in sections 5 and 6) In detail: 

When you contact us in relation to a travel booking or query, we collect your personal information generally to provide you with travel advice and/or to assist you with booking travel and/or travel related products and services. However, the purpose for collection may differ depending on the particular circumstances as disclosed in this Policy (e.g. collection of your personal information for the purpose of your participation in a competition, provision of feedback, etc.). When you book or otherwise arrange travel related products and services through us, we usually act as an agent for the relevant travel service providers (e.g. for a hotel). In this case, we process your personal information as necessary so as to provide the services you requested from us. This usually includes collecting personal information about you both for our internal purposes as described in this Policy and for the travel service provider for whom we act as agent (e.g. to provide you with the booked services). For example, if you book pre-accommodation through us, then we use your personal information to enable your accommodation to be booked and disclose it to the hotel solely for this purpose. We may therefore share your information with our travel service providers such as hotel, airline, car rental, or other providers, who fulfil your travel bookings. We encourage you to review the privacy policies of any third-party travel service providers whose products you purchase through us. We will provide you with copies of all relevant travel service provider terms, conditions and privacy policies on request. For more information about the disclosure of personal information to travel service providers located overseas, please refer to section 6. If you have any concerns regarding the transfer of your personal information to a travel service provider, or you wish to contact us for further information, please refer to the “Feedback & Contact” section below (section 11). 

The purposes for which we collect personal information further include: 

Providing you with services and tools you choose to use (for example, saving travel preferences on our websites to a wishlist or saving personal information to allow for pre-population of online forms); 

Developing and improving our products and services and those of our related entities; 

Servicing our relationship with you by, among other things, creating and maintaining a customer profile to enable our brands to service you better or presenting options on our website we think may interest you based on your browsing and preferences; 

Involving you in market research, gauging customer satisfaction and seeking feedback regarding our relationship with you and/or the service we have provided; 

To facilitate your participation in loyalty programs and online competitions; 

For internal research and analysis in relation to our business and services, including but not limited to trends and preferences in sales and travel destinations and use of our websites;

Internal accounting and administration; 

Identification of fraud or error; 

Regulatory reporting and compliance; 

Compliance with our legal obligations and any applicable customs/immigration requirements relating to your travel; and Where permitted by local data protection laws, we may use your personal information to send you targeted marketing activities relating to our products and services (and those of third parties) that we think may interest you, unless you have requested not to receive such information. These may include, but are not limited to, mail outs, electronic marketing and notifications as described below. We will only use your personal information to send electronic marketing materials to you (including e-newsletters, email, SMS) if you have opted-in to receive them. Should you no longer wish to receive promotional/marketing material from us, participate in market research or receive other types of communication from us, please refer to the “Feedback & Contact” section below (section 11). 

You can unsubscribe from receiving electronic marketing materials by following the unsubscribe prompt in any email or other form of electronic marketing you receive from us. 

Please also see the “Your rights” (Section 7) section of this Policy to learn about your ability, at any time, to opt out or limit the use of your browsing behaviour for online behavioural advertising purposes. 

5. Is personal information disclosed to third parties? 

We do not and will not sell, rent or trade your personal information. We will only disclose your personal information to third parties in the ways set out in this Policy and, in particular, as set out below, and in accordance with your local data protection laws. Note that, in this Policy, where we say “disclose”, this includes to transfer, share (including verbally and in writing), send, or otherwise make available your personal information to another person or entity. 

Your personal information may be disclosed to the following types of third parties: 

our contractors, suppliers and service providers, including without limitation: 

in each of the circumstances set out in section 4 (“How do we use your personal information?”); 

suppliers of IT based solutions that assist us in providing services to you (such as any external data hosting providers we may use); 

publishers and distributors of marketing material; 

event and expo organisers; 

marketing, market research, research and analysis and communications agencies; 

external business advisers (such as lawyers, accountants, auditors and recruitment consultants);

travel service providers such as travel wholesalers, tour operators, airlines, hotels, car rental companies, transfer handlers and other related service providers; 

any third party to whom we assign or novate any of our rights or obligations; 

a person making your travel booking on your behalf (i.e. a family member, friend or work colleague); 

a person who can verify to us that they have a relationship with you (e.g. a family member) where you are not contactable, the person correctly answers our required security questions and the request is, in our opinion, in your interest (for example, where the person is concerned for your welfare or needs to undertake action on your behalf due to unforeseen circumstances); 

as required or authorised by applicable law, and to comply with our legal obligations; 

customs and immigration to comply with our legal obligations and any applicable customs/immigration requirements relating to your travel; 

government agencies and public authorities to comply with a valid and authorised request, including a court order or other valid legal process; 

various regulatory bodies and law enforcement officials and agencies, including to protect against fraud and for related security purposes; and 

enforcement agencies where we suspect that unlawful activity has been or may be engaged in and the personal information is a necessary part of our investigation or reporting of the matter. Other than the above, we will not disclose your personal information without your consent unless we reasonably believe that disclosure is necessary to lessen or prevent a threat to life, health or safety of an individual or to public health or safety or for certain action to be undertaken by an enforcement body (e.g. prevention, detection, investigation, prosecution or punishment of criminal offences), or where such disclosure is authorised or required by law (including applicable privacy / data protection laws). On our websites, you may choose to use certain features that can be accessed through, or for which we partner with, other entities that are not otherwise affiliated with us. These features, which include social networking and geo-location tools, are operated by third parties, including social networks, and are clearly identified as such. These third parties may use or share personal information in accordance with their own privacy policies. We strongly suggest you review the third parties’ privacy policies if you use the relevant features. 

6. Is personal information transferred overseas? 

We may disclose your personal information to certain overseas recipients, as set out below. We will ensure that any such international transfers are either necessary for the performance of a contract between you and the overseas recipient or are made subject to appropriate or suitable safeguards as required by your local data protection laws (e.g. GDPR). We will provide you with copies of the relevant safeguard documents on request (see section 11 below). It is possible that information will be transferred to an overseas recipient (other than any of our overseas related entities) located in a jurisdiction where you will not be able to seek redress under your local data protection laws and that does not have an equivalent level of data protection as in your jurisdiction. To the extent permitted by your local data protection laws, we will not be liable for how these overseas recipients handle, store and process your personal information. 

Our overseas related entities ThinkCairo operates in many countries, including operations in the US, Egypt and Jordan. Your personal information may be disclosed to our overseas related entities in connection with facilitation of your travel booking and/or to enable the performance of administrative, advisory and technical services, including the storage and processing of such information. 

Travel service providers located overseas In providing our services to you, it may be necessary for us to disclose personal information to relevant overseas travel service providers. We deal with many different travel service providers all over the world. Relevant travel service providers will typically receive your personal information in the country in which they will provide the services to you or in which their business is based. 

Our third party service providers located overseas We may also disclose your personal information to third parties located overseas for the purpose of performing services for us, including the storage and processing of such information. Generally, we will only disclose your personal information to these overseas recipients in connection with facilitation of your travel booking and/or to enable administrative services by them on our behalf. 

7. Your rights in relation to the personal information we collect 

If you wish to: 

update, alter, delete or obtain a copy of your personal information that we hold; 

restrict or stop us from using any of the personal information which we hold on you, including by withdrawing any consent you have previously given to the processing of such information; or 

where any personal information has been processed on the basis of your consent or as necessary to perform a contract to which you are a party, request a copy of such personal information in a suitable format you can request this by emailing us at the address set out in section 11 below. You will receive acknowledgement of your request and we will advise you of the timeframe within which you will receive your information pack. We endeavour to respond to such requests within a month or less, although we reserve the right to extend this period for complex requests. 

We reserve the right to deny you access for any reason permitted under applicable laws. Such exemptions may include national security, corporate finance and confidential references. If we deny access or correction, we will provide you with written reasons for such denial unless it is unreasonable to do so and, where required by local data protection laws, will note your request and the denial of same in our records. Further correspondence regarding your request should only be made in writing to the Data Protection Officer at the address set out in section 11 below. Please note that, if you request that we restrict or stop using personal information we hold on you, or withdraw a consent you have previously given to the processing of such information, this may affect our ability to provide services to you or negatively impact the services we can provide to you. For example, most travel bookings must be made under the passenger’s full name and must include contact details and appropriate identification (e.g. passport details). 

We cannot make bookings for you without that information. You must always provide accurate information and you agree to update it whenever necessary. You also agree that, in the absence of any update, we can assume that the information submitted to us is correct, unless we subsequently become aware that it is not correct. You can at any time tell us not to send you marketing communications by email by clicking on the unsubscribe link within the marketing emails you receive from us or by contacting us as indicated below (section 11). In any of the situations listed above, we may request that you prove your identity by providing us with a copy of a valid means of identification in order for us to comply with our security obligations and to prevent unauthorised disclosure of personal information. We reserve the right to charge you a reasonable administrative fee for any manifestly unfounded or excessive requests concerning your access to your personal information, and for any additional copies of the personal information you request from us. 

8. Security of Information 

We are committed to safeguarding and protecting your personal information via implementing various physical, electronic and managerial security procedures in order to protect the personal information it holds from loss and misuse, and from unauthorised access, modification, disclosure and interference. ThinkCairo regularly reviews security technologies and will strive to protect your personal information as fully as we protect our own confidential information. ThinkCairo is not responsible for any third party’s actions or their security controls with respect to information that third parties may collect or process via their websites, services or otherwise. We will destroy or de-identify personal information once we no longer require it for our business purposes, or as required by law. 

9. Social Media Integrations 

Our websites and mobile applications may use social media features and widgets (such as “Like” and “Share” buttons/widgets). These are provided and operated by third party companies (i.e. Facebook, Twitter etc.) and either hosted by a third party or hosted directly on our website or mobile application. Such features may collect information such as the page you are visiting on our website/mobile application, your IP address, and may set cookies to enable the feature to function properly. If you are logged into your account with a third party company, then the third party may be able to link information about your visit to and use of our website to your social media account with them. Similarly, your interactions with the social media features may be recorded by the third party. In addition, the third party company may send us information in line with their policies, such as your name, profile picture, gender, friend lists and any other information you have chosen to make available, and we may share information with the third party company for the purposes of serving targeted marketing to you via the third party social media platform. You can manage the sharing of information and opt out from targeted marketing via your privacy settings for the third party social media platform. Your interactions with these social media features and widgets are governed by the privacy policy of the third party company providing them. For more information about the data practices of these third party companies, and to find out more about what personal information is collected about you and how the third party uses such personal information, please refer to their privacy policy directly. 

10. Tracking Technologies & Cookies 

We may use third-party web analytics services on our websites and mobile apps (such as Google, Facebook, affiliate tracking etc.). The analytics providers that administer these services use technologies such as cookies and web beacons to help us analyse how visitors use our websites and apps. When you access our website, open electronic correspondence or communications from us, our servers may record data regarding your device and the network you are using to connect with us, including your IP address. An IP address is a series of numbers which identify your computer, and which are generally assigned when you access the internet. We may use IP addresses for system administration, investigation of security issues and compiling anonymised data regarding usage of our website and/or mobile applications. We may also link IP addresses to other personal information we hold about you and use it for the purposes described above (e.g. to tailored online advertising, provided you have opted in). Our websites may also contain links to third party websites over which we have no control over. We are not responsible for the privacy practices or the content of such websites and encourage you to read the privacy policies of any linked third party websites you visit. 

What is a Cookie? 

A Cookie is small file that is stored on a user’s computer which is designed to hold a modest amount of data specific to a particular client and website and can be accessed either by the web server or the client computer. While you visit a particular website, a cookie may be used to track the activities of your browser as well as provide you with a consistent, more efficient experience. How do third-party vendors use Cookies? Third party channels (i.e. Google) show ThinkCairo ads across the internet. These third parties use cookies to serve ads based on a user’s prior visits to our websites. No personal information is stored in cookie data, and users may opt out of third-party usage of cookies by visiting the Network Advertising Initiative opt-out page (members include but not limited to Google, Criteo, Yahoo) or via the third party’s cookie settings. 

How does ThinkCairo use cookies? 

Cookies may be used to help speed up the booking process so you do not need to re-type the same information. We may use cookies to measure website usage such as number of visitors on a certain page, entry and exit points of visitors, and details of activities and searches performed with related information. If you are making a purchase, we may also use cookies to keep track of the transaction from one page to the next. We do not store any personal information in the cookie or use it for any other purpose. 

11. Feedback & Contact 

If you wish to inform us of a change or correction to your personal information, request a copy of the information we collect on you, request deletion of your information or would like to restrict the further processing of your data, please contact us remo@thinkcairo.com  or via any other channel. 

We will respond to these requests as soon as porssible. If you have any enquiries, comments or complaints about this Policy or our handling of your personal information, please contact your consultant or the Privacy Officer via: 

Email: remo@thinkcairo.com  

Mail :    Privacy Officer ThinkCairo – Arafa Tourism LLC. 5383 Southern Blvd Suite 452 Dallas, TX   75240 

12. Changes to our Policy 

We may amend or make revisions to this Policy from time to time, which amendments may also apply to your personal information collected under a previous version of this Policy. ThinkCairo reserves the right to alter this Privacy Policy at any time and for any reason. It is your responsibility to keep up to date with any changes to this policy. If we make a change to the Policy, we will notify you via a notice online and the revised version will be posted on our website with the revision date.  

This Privacy Policy was last updated on 6 May 2022.