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GROUP ITINERARIES
In the unfortunate event that Arafa Tourism LLC (TraveLab) must cancel a group trip due to border closures, participants will be offered a choice between a full refund or a transfer to another scheduled group trip. The determination to cancel a trip is made in consultation with our local guides and the founder of TraveLab.
Deposit Payments
Cancel Without Finding a Replacement
Should you decide to cancel your booking without securing a replacement, the entire deposit amount will be forfeited.
Cancel With a Replacement – Subject to $100 Fee
If you cancel but find someone to take your place, a $100 administration fee will apply to cover the costs associated with accommodating the new participant.
Full Payment
Cancellation Without a Replacement – 90 Days Prior to Departure
If the booking is canceled without a replacement up to 90 days before the trip departure, no refund will be available. We recommend reaching out to your insurance provider to file a claim. Please note that this policy is in line with the payment obligations TraveLab has towards many service providers involved in the trip.
Cancellation With a Replacement – 90 Days Prior to Departure
If you find someone to replace you more than 90 days before the trip starts, you are entitled to a full refund minus a $100 administrative fee. If TraveLab finds a replacement for you, you will be refunded your payment minus the initial trip deposit.
CUSTOM ITINERARIES
At Arafa Tourism LLC (TraveLab), we understand that plans can change, and we are here to assist you every step of the way. In the event of a cancellation, please be aware of our policy regarding custom itineraries:
Notification of Cancellation
Please notify us of your intention to cancel as soon as possible. Early notification increases the likelihood of securing refunds from service providers.
Individual Case Assessment
Each cancellation will be treated individually to ensure the best possible outcome. We will diligently work with you to review the specifics of your case and explore all available options.
Coordination with Service Providers
We are committed to working closely with service providers (including airlines, hotels, cruise operators, and excursion agencies) to obtain refunds for booked items wherever possible. The successful retrieval of refunds is subject to the cancellation policies of individual service providers, which may vary.
Modification of Itinerary Dates
If you prefer to modify your itinerary dates rather than canceling, we are more than willing to assist in rescheduling your bookings to a more convenient time. Our team will confer with you to find suitable new dates while aiming to minimize any additional costs.
Client Consultation
Throughout the cancellation or modification process, we prioritize open and transparent communication with our clients. We will keep you informed and consult with you at each step to make decisions that best align with your preferences and circumstances.
No Guarantee of Full Refund
While we strive to recover the maximum possible amount from your bookings, we cannot guarantee a full refund due to varying policies of service providers. We encourage clients to have comprehensive travel insurance to cover unforeseen losses.
Thank you for your understanding and cooperation. We are here to support you in navigating any necessary changes to your custom itinerary, ensuring a solution that is as satisfactory as possible under the circumstances. Please do not hesitate to reach out to us with any concerns or queries.
ARAFA TOURISM LLC (ThinkCairo) is not responsible for trip cancellations due to missed flights , weather or medical issues.
WE HIGHLY RECOMMEND THE PURCHASE OF TRAVEL INSURANCE TO PROTECT YOURSELVES AGAINST UNFORSEEN CIRCUMSTANCES. FOR YOUR CONVENIENCE, I HAVE PARTNERED WITH TRAVELEX INSURANCE TO OFFER SPECIAL GROUPS RATES, OR YOU ARE FREE TO SELECT ANY COMPANY YOU PREFER.
TraveLab - Arafa Tourism LLC
5383 Southern Blvd. Dallas, Texas 75240
Copyright © 2023 ARAFA TOURISM LLC - All Rights Reserved.
IATA : 45661630